I always thought...
Posted: Tue Jan 11, 2005 12:02 pm
... there was a good reason to hold my hand over the phone while I was on hold. I was never quite sure, but it's now been confirmed. Saw this on HardOCP:
Your Call May Be Monitored:
This is just too funny to pass up. How many times have you heard “this call may be monitored for quality assurance purposes� If you have spent any time on a tech support call, you've no doubt heard that. Guess what? They are listening to you when you are holding. Not only that, they are taking notes! Holy cow, is that not the funniest thing you have heard all day? Think back to the last time you were “on hold†after hearing that message and try to remember the choice things you had to say about waiting on hold. Remember this the next time you are put on hold and you hear that message.
It is at these times that monitors hear husbands arguing with their wives, mothers yelling at their children, and dog owners throwing fits at disobedient pets, all when they think no one is listening. Most times, the only way a customer can avoid being recorded is to hang up.
Your Call May Be Monitored:
This is just too funny to pass up. How many times have you heard “this call may be monitored for quality assurance purposes� If you have spent any time on a tech support call, you've no doubt heard that. Guess what? They are listening to you when you are holding. Not only that, they are taking notes! Holy cow, is that not the funniest thing you have heard all day? Think back to the last time you were “on hold†after hearing that message and try to remember the choice things you had to say about waiting on hold. Remember this the next time you are put on hold and you hear that message.
It is at these times that monitors hear husbands arguing with their wives, mothers yelling at their children, and dog owners throwing fits at disobedient pets, all when they think no one is listening. Most times, the only way a customer can avoid being recorded is to hang up.